This policy covers purchases of the Emergency Shower & Eye Wash Guide, a downloadable PDF sold on EmergencyShowerSystems.com. Because this is a digital product, there is no physical item to return — this policy explains how refunds work instead.

How to request a refund

1. Email info@EmergencyShowerSystems.com within 30 days of your purchase date.
2. Put “Refund Request” in the subject line, along with your order or receipt number if you have it.
3. Let us know the email address used at checkout so we can locate your order.
4. We’ll confirm and process your refund to the original payment method, typically within 5–10 business days, depending on your bank or card provider.

You don’t need to explain why, and you don’t need to “return” anything — since this is a digital download, there’s nothing to send back.

Digital delivery

The guide is delivered as an instant PDF download immediately after payment. No physical product is shipped. If you didn’t receive your download link or are having trouble accessing the file, contact us, and we’ll resend it before you need to consider a refund — most access issues are solved in a single email.

What this guarantee doesn’t cover

• Refund requests made more than 30 days after the original purchase date
• Repeated purchase-and-refund activity on the same guide, which we reserve the right to decline
• Chargebacks filed without first reaching out to us — we’d rather resolve it directly, and a direct refund is faster than a card dispute

Your statutory rights

Nothing in this policy limits any consumer protection rights you’re entitled to under the law in your country or state — including statutory guarantees that may apply regardless of this policy. This guarantee is offered in addition to, not instead of, those rights.

This policy is provided for general informational purposes and is not legal advice. Refund and consumer-guarantee requirements vary by country and region; if you sell to customers in multiple jurisdictions, have this policy reviewed by a qualified professional to confirm it meets local consumer protection requirements before publishing it live.